Not resolved

I called and cancelled my policy with The Elephant on 05/02/2017 and was told nothing would be charged to my card I had on file.I got a notification that I was charged a fee after my policy had been cancelled.

I spoke with supervisor Patrice (whom was very condescending) regarding the charge and was advised I was charged for a lapse in coverage prior to me getting insurance with the elephant. I made it aware that I did not have a vehicle and therefore I didn't not need insurance. Per Patrice a letter was sent to my email which it was but went to my junk folder that I do not check like most people. I never received any mail to my home address nor did I get any calls from the elephant.

I requested to have the money refunded back to my card as soon as possible. When I cancelled my policy I requested to not have any funds pulled from my card and was told nothing would be charged.

I was only advised of the charge after I cancelled my policy.I will also be filing a complaint to the BBB regarding this issue.

I didn't like: Customer service and unapproved charges.

Review #1042768 is a subjective opinion of a user.

Billing Practices
Insurance Plans Acceptance
Exchange, Refund and Cancellation Policy
Value for money
Customer service
Discounts and Special Offers
Additional Fees
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $23
Preferred solution Full refund

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