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1.0

I live in Dallas and signed up with Elephant because they were the cheapest at the moment. BIG MISTAKE! The customer service is horrible and after a year they jacked up the price to one of the most expensive auto insurance in the area.

When I called to ask why, if I’m a driver with and excellent record and our cars were a year older, they would raise the price to high. Customer Service treated us like crap. So we decided to cancel and move to another company.

After canceling, the next month, they charged us as if we didn’t cancel. After two hours on the phone arguing with these unprofessionals, they agreed to give me a refund but keep $20 as a fee.

I will NEVER deal with or recommend elephant.com EVER!

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

Elephant Insurance Services Cons: Entire experience, Over charged, Customer service.

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