filters
State:
Show
City:
Show
Product:
Show
Show

Elephant Insurance Services - This company won’t pay your claim!!!!!

I had a very simple claim, under $3,000 in damages. I owe the rental car company and the shop that did my repairs because Elephant has not paid. They just keep saying the check is getting approval and will be mailed!!! This has been going on for over a week!!!! Every time I call the person I speak with doesn’t have “the authority “!!!! Do not insure your vehicle with this company!!!!
1.0
Details
Customer service
Product or Service Quality
Reliability
Staff
#1397116
Show

Elephant Insurance Services - Dishonest Company

This Company will make unauthorize transaction out of your bank account beware. I'm out of $208 payments weren't but $68 never again.
1.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1376430
Elephant insurance actually has been good to me . if I have any issue I call and the handle issue with good customer service . You are able to change your insurance payment 3 days before your schedule due date. that is a A plus for me because people do run into issue...
Read more
4.5
I liked
  • Thinking i was saving money on auto insurance
  • Insurance premium
I didn't like
  • Late fees
#1361802
Show

Elephant Insurance Services - Claims

My daughter was rear ended and they sqy its het fault. She was entering a highway and was struck. Took them almost 2 weeks to get it towed to a shop and appraised by their field adjuster. Shop turned in more damage after they took it apart and sent photos ans report to them. They have still not looked at that. I will be switching insurance.
#1355867
My car was rear-ended on June 30th by a nationwide driver refuse to pay and elephant has refused to pay because they had my deduction at $2, 300 had no knowledge of this or personal injury they had changed it to guest when I know I was paying for full coverage169.00 a...
Read more
3.0
#1340607
My car was rear ended by a non insured driver 8/3/18. It's 8/14/18 and Elephant has not expediated my claim as of yet. In fact the guy handling my claim is out of his office until 8/20/18. Im left walking because i didnt elect rental and i asked for a courtesy rental...
Read more
1.0
#1329636
Show

Elephant Insurance Services - Denied Claim

Someone that was insured by Elephant hit me and even the police report states that it was their fault and was given a citation. Elephant denied my claim and fixing my vehicle after over a month of calling and waiting. Didn’t even bother calling me just sent an email stating I was denied. Elephant has to be the most ridiculous insurance company around.
1.0
Details
Customer service
#1318774
This insurance company stole money from my bank card! I helped my ex wife's daughter pay her insurance premium when she bought her first new car. My bank card was only used as a ONE TIME PAYMENT. My ex-wife's daughter used her own bank info to make her payments for the...
Read more
1.0
#1311097
One of elephants insured hit me. I have waited 3 weeks to hear from them. I’ve called several times to get information. They keep telling me it’s pending and they can not get ahold of the person that is insured by them. This company is not a very good company to even...
Read more
TalentedYorkshireTerrier
TalentedYorkshireTerrier

They did me the same way and in turn after a month they denied my claim

#1308445

Contact Elephant Insurance Services

Mailing Address:
Elephant Insurance
Deep Run I 9950 Mayland Dr
Henrico, Virginia 23233
United States
Phone:
(804) 955-1722
More

Elephant Insurance Services Products and Services

I was with this company for three years. When i had to submit a claim for striking a deer they were rude and inconsiderate people. Never returned my calls, i always had to call them. They found a way to classify my vehicle as total and not fix it. When you talk to...
Read more
#1287464