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vehicle was considered total loss as of last month. The claim agency (KAYLA) I only talk with her once which she email the cost to how much the insurance will pay & etc...

she indicated call or email her if I have any questions! Well...that's not possible because when I call her I get the voice mail! The bank just called me and stated past die already hit my credit! Gap insurance need info from the insurance company.

I've attempt to contact (Mike Willis) manager, of course, I get his voice mail as well. As the is all over, I will never recommend this insurance company.... by the way, I'm still waiting for a call!

SAD! Cynthia Braziel

Reason of review: Poor customer service.

Monetary Loss: $9000.

Elephant Insurance Services Cons: Untimely customer service.

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