Product: Elephant Insurance Services Auto Claim Clear all filters (31 of 31 reviews match)
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My car has been total for over 2 weeks now!The person who is working my claim has NEVER contact me besides sending over my settlement agreement via email! Whenever I call him I'm told he's on vacation! How are you on vacation when you are working on my claim?!! My bank...
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1.9
Product
Elephant Insurance Services Auto Claim
#927052
Horrible company!I was with them for 5 years and had full coverage from the time my vehicle was brand new. No accidents, tickets or claims in 5 years. A hail storm hit my car and they deemed my car a total loss and only paid me half of what my car was worth. They told...
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1.0
Product
Elephant Insurance Services Auto Claim
I didn't like
  • Clams and customer service and adjusters
  • Lack of communication
  • Irresponsible
#906486
Its my advice to everyone don't do any kind of business with cheap and pathetic company. once you have a time to claim they put you down.very very bad experience with this company.I WAS ON THE ROAD FOR HOUR AND HALF AND THEY WERE TELLING ME TO WAIT FURTHER.I DON'T...
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1.0
Product
Elephant Insurance Services Auto Claim
I didn't like
  • Horrible customer service
  • Representatives
#898780

Elephant Insurance Services Auto Claim Review

#957604
1.4
Details
Had a claim on a vehicle which was totaled. Took 7 days to get a rep on site . Received only 10 days of rental help . Took 40 days to get a payoff check issued . Telephone calls were usless . Was lied to about the power of attorney being received by tow yard .
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Elephant Insurance Services Auto Claim Review

#934807
1.8
Details
I was until recently an elephant insurance customer. After having accident I quickly learned that I was part of an undesirable company. Not only was the customer service the worst I have ever experienced but they were so unfair with settling the claim that I didnt hesitate to cancel my policy and rid myself of them.
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Elephant Insurance Services Auto Claim Review

#875840
1.8
Details
I reported a claim and I have to call them EACH time for updates this is the worst insurance ever for customer sevice
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Elephant Insurance Services Auto Claim Review

#862565
1.2
Details
Cancel your policy with Elephant A.S.A.P. They are not worth your time or money. Had someone break into my truck months ago and still haven't got anything resolved. We call about 2 times a day and no answer or call back even on emails. Spend the extra and get Progressive.
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I was in an accident on 5/3/2016 involving an Elephant insured vehicle. The unlicensed 16 year old pulled out in front of us,there was an accident report filled and they were deemed at fault. It didn't help that her mother sent her to get food knowing full and well...
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Anonymous
Anonymous

I know a really good lawyer - Robert Davis in Boerne, Texas. 210-525-9220. Tell him Diane sent you. I have a claim for hail damage that I'm still waiting to be completed. ...

Product
Elephant Insurance Services Auto Claim
#865762
Over 2 weeks, no email, no call from 3, yes, 3 representatives that are working(?) on claim.Tabitha lied about their system down for 5 days, including phone system, sending me one email also lied about not having my phone number. Gerald is tbe laziest one. One person...
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1.0
Product
Elephant Insurance Services Auto Claim
#865377
I was involved in an Accident on 4- 26- 16.I am Insured by Elephant Insurance The Accident was My fault I reported the Accident the next day and explained the Accident was my fault and they will not repair the other Persons Car and now He is going to sue me. They have...
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Anonymous
Anonymous

Some hit my car so they said I am not at fault but they are still not willing to pay for my car.

Product
Elephant Insurance Services Auto Claim
#865326
This company does not know what customer service is, it pushes the blame on their vendors instead of trying to assist their policy holders.And the vendors push the other way saying that Elephant needs to address any issues. When confrontation with a issue on service or...
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Product
Elephant Insurance Services Auto Claim
#865048
This company sucks I'm glad they aren't my insurance company. The person that hit us has this company and since day 1 has been the crappiest customer service
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Anonymous
Anonymous

I will never recommend anyone to get a car from car hop, I got my car in less then a month the transmission went I had to go a month without a car and to top it off they wante...

1.0
Product
Elephant Insurance Services Auto Claim
#859225
My boyfriend totaled his car over a month ago, we have not gotten an estimate STILL on how much they will give us for the car.Instead, we got a call saying they aren't covering us at all because we apparently didn't tell them we were using the car for delivery driving!...
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1.0
Crozet, Virginia
Product
Elephant Insurance Services Auto Claim
#855511
due to the floods in houston April 2016, we are still waiting for some type of response on our claim.they are still investigating and the guy who is in charge of diagnostics is never there. im done its a brand new car! we cant help the weather. plus, no rental coverage...
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Product
Elephant Insurance Services Auto Claim
#855219