Manufacturer: Elephant Insurance Services Category: Claims Clear all filters (21 of 21 reviews match)
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I'm only giving one star because it is the lowest I can give.I was in an accident with someone that had this company. They had the worst customer service. They failed to follow through with the claim and even told me they didn't know why they hadn't done anything on my claim. The accident was Nov. 4, 2016 and now it is Jan 10, 2017 and they still have not finished my claim. They rushed me out of the rental car in 3 days and I was forced to...
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At a red light behind a tow truck who decides to back into me to somehow avoid a semi is what the driver tells me..Anyway I call these insurance wizards not expecting much resolution since it was the weekend. When i did reach someone I was met with the same investigation bs... Despite the fact I have the police report and the driver of a company tow truck admitting that he backed into me at a red light I have to wait with no vehicle indefinitely...
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So I switched to elephant and I wish I had not.Like four days later I hit a pole. My fault my mistake. Reported claim. The guy Alex treated me like it was an inconvenience that this happened. He said he had to investigate to make sure the car had no damage before that day. Now I have a great driving record . I simply changed insurance. He said after a week he couldn't find anything but was just making sure. So here I am almost a month later...
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Elephant Insurance Services Auto Claim Review

#980099
1.0
Didn't wanna accept liability, after police report clearly stated they were liable for the wreck.
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Elephant Insurance Services Auto Claim Review

#934807
1.8
I was until recently an elephant insurance customer. After having accident I quickly learned that I was part of an undesirable company. Not only was the customer service the worst I have ever experienced but they were so unfair with settling the claim that I didnt hesitate to cancel my policy and rid myself of them.
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Elephant Insurance Services Auto Claim Review

#862565
1.2
Cancel your policy with Elephant A.S.A.P. They are not worth your time or money. Had someone break into my truck months ago and still haven't got anything resolved. We call about 2 times a day and no answer or call back even on emails. Spend the extra and get Progressive.
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Elephant Insurance Services Auto Claim Review

#861738
1.2
Had someone hit my parked car around june 4th still trying to get things resolved they not getting information to the right people and really taking their time.
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My car was vandelized, someone smashed the glass moonroof part where wind deflector is and bent the frame....husband works for Toyota also, toyota shop sent an estimate to them total cost be $964...part is 424.98 / labor 540...they come back with 450 is what they're going tho pay that only covers the part n we still have to pay 250 deductible...we ask them how they came up with that ...they're like that's how much it cost in our area...oh really...
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I'm in a claim now with this insurance company there the worse I've ever seen I was told to take my car to the shop with the estimate and let the shop start ordering parts without any concerns of me having transportation I was told after the parts have been ordered they would schedule me a rental so I guess I should let the shop start taking my front end down to inspected the rest of the Damage's and I ask them to put it back together so I can...
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My car has been total for over 2 weeks now!The person who is working my claim has NEVER contact me besides sending over my settlement agreement via email! Whenever I call him I'm told he's on vacation! How are you on vacation when you are working on my claim?!! My bank is who I am financing from! They never called my bank to get the proper paperwork from them to send over the check to pay towards my car loan! The worst service ever, every time I...
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Horrible company!I was with them for 5 years and had full coverage from the time my vehicle was brand new. No accidents, tickets or claims in 5 years. A hail storm hit my car and they deemed my car a total loss and only paid me half of what my car was worth. They told me to send in sale prices for same make/model car with same year and comparable mileage but then deemed those not worthy. My car was worth approx $11000 but they only offered me...
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1.0
I didn't like
  • Irresponsible
  • Clams and customer service and adjusters
  • Horrible customer service and poor quality working with claims
#906486
Its my advice to everyone don't do any kind of business with cheap and pathetic company. once you have a time to claim they put you down.very very bad experience with this company.I WAS ON THE ROAD FOR HOUR AND HALF AND THEY WERE TELLING ME TO WAIT FURTHER.I DON'T KNOW WHAT THEY ARE GOING TO DO WITH CLAIM NOW.NEVER DO BUSINESS WITH THIS INSURANCE COMPANY. 1-THE HOLD TIME IS AT LEAST 15MINS 2-AGENTS ARE RUDE AND THEY HANG UP ON YOU IF THEY FEEL...
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1.0
I didn't like
  • Representatives
  • Horrible customer service
  • Bad customer service
#898780
I was in an accident on 5/3/2016 involving an Elephant insured vehicle. The unlicensed 16 year old pulled out in front of us,there was an accident report filled and they were deemed at fault. It didn't help that her mother sent her to get food knowing full and well that she did not have it. I was injured, though I thought it was just stiffness due to the sudden jolt, I went to work on 5/5/2016 and had to leave after only 2.5 hours. I went to the...
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Anonymous

Anonymous I know a really good lawyer - Robert Davis in Boerne, Texas. 210-525-9220. Tell him Diane sent you. I have a claim for hail damage that I'm still waiting to be completed. ...

Over 2 weeks, no email, no call from 3, yes, 3 representatives that are working(?) on claim.Tabitha lied about their system down for 5 days, including phone system, sending me one email also lied about not having my phone number. Gerald is tbe laziest one. One person that responds and cares unfortunately not assigned to my claim, sweet Karen. The third person who joined that Gerald Tabitha lazy team is Martin Schmitt. I dont even know who he is!...
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