Manufacturer: Elephant Insurance Services Category: Claims Clear all filters (26 of 26 reviews match)
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My name is judith kline.I have had the worst svc ever with Elephant. Ive been lied to, no callbacks, no follow throughs, misinformed...right now i had a past claims was was not handled well and a current claims on a car that was totalled and a car pymnt due when i did...
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Anonymous
Anonymous

Currently having the same issues Judith. We are extremely disappointed. These people should not be in the business of customer service. Did you ever get your claim resolved?

2.1
Product
Elephant Insurance Services Auto Claim
#991858
Wrecked on Dec.19 2016. Today is Jan. 15 2017. I was almost killed in wreck. My little 4 and 1/2 lb dog of 5 years died in front of me as she was thrown into dash by illtimed airbag deploy and her neck was broken. Elephant Insurance has still not paid me a dime or my...
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Anonymous
Anonymous

And you give them 4 stars why????

3.8
Product
Elephant Insurance Services Auto Claim
#991409
I'm only giving one star because it is the lowest I can give.I was in an accident with someone that had this company. They had the worst customer service. They failed to follow through with the claim and even told me they didn't know why they hadn't done anything on my...
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Anonymous
Anonymous

Has it ever been resolved?

Product
Elephant Insurance Services Auto Claim
#988717

Elephant Insurance Services Auto Claim Review

#1010008
1.2
Well I got into a accident with a person who had elephant insurance and it was that persons fault. Well elephant insurance didn't pay all my medical bills and they didn't give me money for my things that broke in the wreck until 7 months later.
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Elephant Insurance Services Auto Claim Review

#980099
1.0
Didn't wanna accept liability, after police report clearly stated they were liable for the wreck.
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Elephant Insurance Services Auto Claim Review

#957604
1.4
Had a claim on a vehicle which was totaled. Took 7 days to get a rep on site . Received only 10 days of rental help . Took 40 days to get a payoff check issued . Telephone calls were usless . Was lied to about the power of attorney being received by tow yard .
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Elephant Insurance Services Auto Claim Review

#934807
1.8
I was until recently an elephant insurance customer. After having accident I quickly learned that I was part of an undesirable company. Not only was the customer service the worst I have ever experienced but they were so unfair with settling the claim that I didnt hesitate to cancel my policy and rid myself of them.
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At a red light behind a tow truck who decides to back into me to somehow avoid a semi is what the driver tells me..Anyway I call these insurance wizards not expecting much resolution since it was the weekend. When i did reach someone I was met with the same...
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1.3
Product
Elephant Insurance Services Auto Claim
#977357
So I switched to elephant and I wish I had not.Like four days later I hit a pole. My fault my mistake. Reported claim. The guy Alex treated me like it was an inconvenience that this happened. He said he had to investigate to make sure the car had no damage before that...
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1.2
Product
Elephant Insurance Services Auto Claim
Elephant Insurance Services Elephant Auto Insurance Claim Review
My car was vandelized, someone smashed the glass moonroof part where wind deflector is and bent the frame....husband works for Toyota also, toyota shop sent an estimate to them total cost be $964...part is 424.98 / labor 540...they come back with 450 is what they're...
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2.1
Product
Elephant Insurance Services Auto Claim
#953898
I'm in a claim now with this insurance company there the worse I've ever seen I was told to take my car to the shop with the estimate and let the shop start ordering parts without any concerns of me having transportation I was told after the parts have been ordered...
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Product
Elephant Insurance Services Auto Claim
#932192
My car has been total for over 2 weeks now!The person who is working my claim has NEVER contact me besides sending over my settlement agreement via email! Whenever I call him I'm told he's on vacation! How are you on vacation when you are working on my claim?!! My bank...
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1.9
Product
Elephant Insurance Services Auto Claim
#927052
Horrible company!I was with them for 5 years and had full coverage from the time my vehicle was brand new. No accidents, tickets or claims in 5 years. A hail storm hit my car and they deemed my car a total loss and only paid me half of what my car was worth. They told...
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1.0
Product
Elephant Insurance Services Auto Claim
I didn't like
  • Clams and customer service and adjusters
  • Lack of communication
  • Irresponsible
#906486
Its my advice to everyone don't do any kind of business with cheap and pathetic company. once you have a time to claim they put you down.very very bad experience with this company.I WAS ON THE ROAD FOR HOUR AND HALF AND THEY WERE TELLING ME TO WAIT FURTHER.I DON'T...
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1.0
Product
Elephant Insurance Services Auto Claim
I didn't like
  • Horrible customer service
  • Representatives
  • Bad customer service
#898780