Anonymous
map-marker Bellevue, Washington

Elephant Insurance Services - Auto Insurance Review from Bellevue, Washington

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We canceled Elephant insurancebecause we never recieved our insurance card, and we kept getting pulled over saying we were not covered!! A month later they STEAL 57 $ fron our account, our bank was nice enough to credit that back to us....just for Elephant insurance to turn arouns and STEAL another 40$ out of my bank. That is my rent money and money for my daughter. The insurance company refused to give us our money back both times. Worse. Insurance. Company. Ever!!!!!!!!! Please for your sake go somewhere else!!!
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1 comment
Guest

You kept on getting pulled over because you live in Washington State. This won't happen if you move to the other side of the Rocky Mountains and you will be able to find a job and work for the same employer for 30 years and you will be able to buy a house you can afford.

Anonymous
map-marker Plano, Texas

Other Product Review

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Has anyone on here had any luck getting anything resolved with these people? are have any information to contact someone over this mess? thanks for any help
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Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

Other Product Review

Don't use them .Notified car rental place at last minute t I had to return car on shirt notice
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Reason of review:
Bad quality
Anonymous
map-marker Dallas, Texas

Elephant Insurance Services - Auto Insurance Review from Dallas, Texas

This insurance company is highly unprofessional and it is run by inadequate minimum wage workers that don't have a clue as to what they are doing. I had to file a claim and was so unimpressed. My car had flood damage due to excessive rain and I had purchased full coverage insurance. I called them immediately, had a claim number and they towed my car to a mechanic shop where it sat for 2 weeks. Craig burns is the head adjuster for the state of Texas . After getting the run around from several employees and message after message to Craig. I finally got through to him only to find out my claim was denied and he couldn't give me an exact answer As to why. I will make a bad faith claim and I highly recommend not doing business with him. So I asked to speak to his higher up where he informed me that no such person exist he then said he would have my car returned to me on that particular day. Which was 5 days ago and the car just showed up on my door step. When I called the mechanic shop that elephant had put my car in I found out the shop got broken into. It appears more damage has been done to my vehicle then when it was first taken due to flooding. I am so unhappy and now my car is still broken and I had to deal with a lying company and insurance that is a flop. So the answers are clear I hope no one else has to go through what my family and I are going through and I hope they seek a replacement for Craig burns because he lacks propriety and any bit of helpfulness that you would expect from insurance. Insurance is just that, insurance.
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Reason of review:
Poor customer service
1 comment
Guest

I'm going through about the same situation does anyone happen to know a phone number or a address to these people I need to send a certified letter stating that I'm taking him to small claims and can't get no address or a local phone number for Texas

Anonymous
map-marker Hollywood Park, Texas

Elephant Insurance Work Experience Review

elephant insurance is one of the worse companies to work for. The pay is poor the opportunity to move up in the company even with a masters degree is slim at best.Anyone with a high school diploma could do that job why do you need higher education for what your pay or your opportunities are the same non existing
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Reason of review:
Problems with payment
Anonymous
map-marker Dallas, Texas

Elephant Insurance Services Auto Insurance Review

Elephant Auto insurance tried to double MY monthly payments
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Reason of review:
Problems with payment
Anonymous
map-marker Bel Air, Maryland

SCAM

I signed up with the "HERD" a year ago, got a great rate....very helpful. Renewal time comes.......the insurance is jack up 330.00 dollar for NO REASON..and to get an answer why is impossible.

Here is one of the answers "umm, because maybe there was more accidents in your area" WOW, seriously! It's been 4 days now, and still not a call back, an explaination, NOTHING. They are a joke!

Remember: if it seems too good to be true......it's ELEPHANT!

DON'T BUY INTO IT!

and be mindful that the words on the bottom of the contract state that the quote is only good for a year. Thank you.

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Reason of review:
Pricing issue
1 comment
Guest

Funny that can happen with any insurance company. SO STOP YOUR ***.

Anonymous
map-marker Manassas, Virginia

Elephant Insurance Services - Auto Insurance Review from Manassas, Virginia

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Bought a 6 month policy from elephant insurance. I call in today to inform them that certified mail didn't get revived due to post office issue (not theirs or mine) and asked that it be forwarded to my father's address to solve the issue.. I was cut off by customer service lady and told that My policy had been cancelled after 30 days (being almost 3 months from full 6 month purchase means my vehicles were uninsured for 6-8 weeks with no knowledge)I asked the woman why, as I was very shocked. She said it was cancelled due to lack of valid drivers license and that title was in someone elses name.. I explained to the woman why this was so shocking. When I set up the policy I told them that I was suspended until Jan 16 2016, that I have receipts for all fines from court and dmv reinstatement fee already payed just had to wait the time, but by Virginia law even while suspended the vehicle must be insured... as far as the title issue they claim, my dad(who was on 3way call at the time) gave me a car ... in Virginia before titling you must provide proof of insurance first... this was all explained on the phone and the car was titled within 48 hours.. Honestly it seems like the guy who set up the policy continued on thru with it as I told him it was 2 vehicles I needed to insure but couldn't drive... sounds like he did it for the commission of sale caring less that My policy would be cancelled in 30 days... outrageous
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Reason of review:
Not as described/ advertised
1 comment
Guest

They did the some thing with me.

Anonymous
map-marker Virginia Gardens, Florida

Elephant Insurance Services Auto Insurance Review

My wife was struck from behind by an Elephant Insurance customer. We are filing the claim against them to get repairs, etc. The company sucks. We will be suing their client. So, if you want to get sued, use them.
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Reason of review:
Poor customer service
Windel Jyf
map-marker Arlington, Texas

Elephant Insurance Services - Auto Insurance Review from Arlington, Texas

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This is the worst experience I have ever been in with an insurance company. You have put me through so much unnecessary stress, that I will spread the word regarding my experience. You keep charging my account without out my permission, on top of that, you keep double charging me. Making me wait for my own hard working money 5-7 business days. In 2 weeks you have done this 3times. Unacceptable! This makes no sense! The worst company ever! Your management say they will call me back an never do! My account still is in negative due to you. An you could give a *** about your customers! I will go to the better business bureau! My policy has been messed up since march an I continue to speak with you on a daily basis an nothing gets solved only worse. I'm still missing my $104.00 once again because you charged my account with no permission an double charged it! You have taken money that time Warner was suppose to draft an now my cable is off an I have a return check fee!!! You could give two pennys about your customers! This is by far the worst insurance company, I have told all my co workers and family and Friends! I will be getting quotes else where! To have me in tears is ridiculous! Why should I be crying over insurance! I still haven't received my money back, nor a call from management like I was promised. This company is nothing but a scam an a rip off!!!!!!!!!!!!
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Reason of review:
Problems with payment
2 comments
Guest

You're whiney.

Guest
reply icon Replying to comment of Guest-1018911

U must work for them goodbye!

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Anonymous
map-marker Colleyville, Texas

Elephant Insurance Review

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This company is a joke. They are based out of the uk. They have established this company to rip off american consumers. The Ceo is Kevin Chidwick and he cannot be reached by anyone. The customer service reps are trained to be like robots and read from a script. Do not use elaphant or you will be taken for a ride.
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Reason of review:
Poor customer service
Anonymous
map-marker Powhatan, Virginia

Irritating

I am always looking for a better deal on my insurance. Your advertising campaign during the VCU basketball game is so irritating that I would not consider switching to your company if it was half what I am currently paying. I think I have stated what has pissed me off quite succinctly, why would 80 words be required to submit a complaint. But, here goes: Elephant Auto ads are irritating, irritating, irritating, irritating, irritating, etc., etc., etc, etc, etc., etc, etc
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Cons:
  • Constant game interruption

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sturgis, Kentucky

Elephant Insurance Services Auto Insurance Review

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The worst insurance ever. Customer service is terrible! Only been with them for a month and looking forward to switch.
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Reason of review:
Bad quality
Anonymous

The worst Insurance Co EVER.

I was hit by one of their insured on 2/25/15. She was on a Cell phone, speeding and advised me "she had meant to get her brakes fixed.

I was knocked out. I was still having issues in Marchand hospitalized for a week. $38K in medical bills later and now they are refusing to pay for them because they occurred a month after the accident. Ryan Bowler my extremely rude and arrogant claims rep told me "it is not Elephant Insurance Comp.

Problem their insured was negelant." I am disgusted. I had to have my insurance co cover me until Elephant finally reimbursed the claim and then I was cancelled. Now my insurance is $5000 a year. I was never at fault.

Signed. Furious in MD.

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Cons:
  • Horrible customer service
  • Reps with bad attitudes
  • Irresponsible
Reason of review:
Poor customer service
2 comments
Guest

They are horrible they change monthly payments that don't even add up claiming renewal fees? What is that?

Esurance does the same thing.

Dona Yja

Time for an attorney.

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Anonymous
map-marker Lafayette, Louisiana

WOW! Horrible Claim experience

I have never been talked to so rudely in all my life. An Elephant Insurance Client turned in front of me causing a collision. I was told by the claim rep that she didn't really care what I had to say about the incident or even care what I feel happened. Also told me that the police report means nothing to her and she doesn't care what it says. Then proceeded to hang up on me. Danielle (I will leave out her last name to be polite) is the most unprofessional person I have ever spoken to. I will make it my mission to tell everyone how awful this experience was.
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Reason of review:
Poor customer service
1 comment
Guest

Why would you call the other person's insurance company? I've used Elephant for years.

While I've not had a claim, they seem nice to me. I have no complaints.

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