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My son's parked car was sitting against the curb at my home on Christmas morning when my next door neighbor's son (insured by Elephant Ins) had an accident with another car causing both vehicles to slam into my son's car. His car was totaled, but Elephant did not tow it off, nor did they get me a rental vehicle - I had to pay for everything. They did contact me one time to tell me they would be paying for the totaled car, but I never heard from them again.

It has been over TWO MONTHS and nobody from Elephant responds! This car was my son's means of commuting to college. Because nothing has been done to either reimburse or replace that vehicle, we had to move him up to the college campus (more expense) so that he could get to his classes. I paid for a rental vehicle until recently (when cost went over $2,000) plus the added expense of deposits, furniture, meal plans, etc. so that my son could live at the campus.

I have filed a complaint with Texas Dept of Insurance and the BBB, now I am going to have to file a lawsuit against Elephant that I will probably not be awarded any additional monies for what they have cost me for being derelict, unresponsive and irresponsible. Not to mention the extremely sensitive relationship I now have with my next door neighbors which will probably boil over into something much more ugly if some sort of resolve does not occur very soon. I have NEVER dealt with a company like this before - it is past absurd!

Reason of review: Poor customer service.

Monetary Loss: $17000.

Preferred solution: Full refund.

Elephant Insurance Services Cons: Bad customer service, Irresponsible, Unresponsive.

Location: Dallas, Texas

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I'm going through the very same thing. I will be suing them my self.

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