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They have been my insurance provider for some time. I am currently trying to discontinue service. On their website, there is no option to do this...or even contact anyone in the company. Attempts to pay a day late (calling customer service) , they basically told me "...
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#1071549
bought policy for daughter put my card on file for auto payments to be taken from. 3 months later, when windshield got shattered, daughter called to make a claim daughter was told he policy was cancelled for non-payment!!! There was over payment in one month,...
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Anonymous
Mike snyder

I had the same same problem cancelled my policy with no notification what so everOne of there insurers was drunk ran into my wife setting still in traffic. Denied the man had ...

1.0
#1070342
I was excited about saving on my car insurance, and did save considerably before I had an accident. This was this first accident I have had in over 20 years. After this accident, my premiums more than doubled which is evidently to penalize you for having an accident...
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1.0
I liked
  • Premium when i began my policy
I didn't like
  • Significant premium hike following just one claim
#1067415

Elephant Insurance Services - Adjusters not returning calls.

Elephant Insurance Services
#1073662
1.0
No one to handle problem when adjuster went on vacation. Called several times and claims adjuster did not reply. Also sent emails and received no reply. This company is the poorest managed company in customer service. I highly recommend people do not use this company. Also if you have a claim good luck getting it resolved.
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Elephant Insurance Services Customer Care Review

Elephant Insurance Services
#1026886
1.0
This company is number 1 for bad customer service, jacking up rates after rated. I am moving my coverage after being lied to.
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Elephant Insurance Services Auto Claim Review

Elephant Insurance Services
#1010008
1.2
Well I got into a accident with a person who had elephant insurance and it was that persons fault. Well elephant insurance didn't pay all my medical bills and they didn't give me money for my things that broke in the wreck until 7 months later.
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Elephant Insurance Services Customer Care Review

Elephant Insurance Services
#988010
1.0
Horrible customer service from Mr. Anjanae Moore.
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I called and cancelled my policy with The Elephant on 05/02/2017 and was told nothing would be charged to my card I had on file. I got a notification that I was charged a fee after my policy had been cancelled. I spoke with supervisor Patrice (whom was very...
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Anonymous
*** Nixon

What you can do is call your credit card company or the bank if a debit card and declare a fraudulent and unapproved transaction. You have rights. The Credit Card company will...

1.0
I didn't like
  • Customer service and unapproved charges
#1042768
After having Elephant for a month, I received notice that their underwriter had discovered an error on my initial quote and due to an accident I had 3 years ago, the premium would go from $180 a month to $325 a month! The following month, I expected to have the new...
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1.0
#997668
My name is judith kline. I have had the worst svc ever with Elephant. Ive been lied to, no callbacks, no follow throughs, misinformed...right now i had a past claims was was not handled well and a current claims on a car that was totalled and a car pymnt due when i did...
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Anonymous
Anonymous

Currently having the same issues Judith. We are extremely disappointed. These people should not be in the business of customer service. Did you ever get your claim resolved?

2.1
#991858
Wrecked on Dec. 19 2016. Today is Jan. 15 2017. I was almost killed in wreck. My little 4 and 1/2 lb dog of 5 years died in front of me as she was thrown into dash by illtimed airbag deploy and her neck was broken. Elephant Insurance has still not paid me a dime or my...
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Anonymous
Anonymous

And you give them 4 stars why????

3.8
#991409
I'm only giving one star because it is the lowest I can give. I was in an accident with someone that had this company. They had the worst customer service. They failed to follow through with the claim and even told me they didn't know why they hadn't done anything on...
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Anonymous
Anonymous

Has it ever been resolved?

#988717
I signed up for auto and home insurance on 10/29/16. I found out last night 1/5/17 that my policy was cancelled. So far I have spent nearly an hour on the phone with no explanation....apparently I am at the mercy of an adjuster who doesn't answer his phone or check...
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Anonymous
Anonymous

Elephant insurance is a scam spread the wordThe complaints and degrees of fraud is endless against them

Anonymous
Anonymous

So glad I looked up the reviews because considering this company! All of their reviews are horrible so I will steer clear of this company! Thanks for the heads up

1.3
I liked
  • Thinking i was saving money on auto insurance
I didn't like
  • Irresponsible
  • Lack of communication
#986450
At a red light behind a tow truck who decides to back into me to somehow avoid a semi is what the driver tells me.. Anyway I call these insurance wizards not expecting much resolution since it was the weekend. When i did reach someone I was met with the same...
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1.3
#977357