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vehicle was considered total loss as of last month. The claim agency (KAYLA) I only talk with her once which she email the cost to how much the insurance will pay & etc... she indicated call or email her if I have any questions! Well...that's not possible because when...
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I didn't like
  • Untimely customer service
#1166104
After buying the Elephant Insurance Auto/Home Rental everything went smooth until I hit a car that blew a yellow light, Instead to clear the claim they blamed me and didn't even listen to the proof I had, they are not out for the policy holder. even though I sent car...
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#1157454
I purchased this insurance back in 2014. Got great rate....so i thought...2 cars full coverage $97.00 month. Fiananced. Right, Now they require full coverage. So i agreed. Was paying that amount for about 5 months. Then increase to $125.00. Said ok...things go up. Then...
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1.1
#1157414

Elephant Insurance Services - WAS lied to when I cancelled policy about owing anything.

Elephant Insurance Services
#1157370
1.3
Details
I called to cancel my policy and wasvlied to twice. I asked if i owed anything left on policy abd wasvtold no twice. The this morning the withdrew money from my account, saying it what was left owing and refused to refund my money when i was blantley lied to.
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Elephant Insurance Services - You suckes
1/1

Elephant Insurance Services - You suckes

Elephant Insurance Services
#1102536
1.1
Details
Elphent you are the worst insurance company i can say. My name is tuerdi had accident 22 August. Until now I didn't get help from you people as I pay 96 dollars each month. I wasn't donating it I was paying you people to do your job. Answer my calls and emails. Responsible person also your Clint dosent mean you egnore me.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Elephant Insurance Services - Horrible

Elephant Insurance Services
#1082933
2.4
Details
As far as the price of the insurance is pretty good but customer service SUCKS!! When I was having issues with my old car and I'd call for roadside assistance it's seems like EVERY person I talked to had a very bad attitude. They will get smart and have a really bad vibe. Since I was insured with I spoke with ONLY one person who was actually nice to me...LITERALLY.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Elephant Insurance Services - Adjusters not returning calls.

Elephant Insurance Services
#1073662
1.0
Details
No one to handle problem when adjuster went on vacation. Called several times and claims adjuster did not reply. Also sent emails and received no reply. This company is the poorest managed company in customer service. I highly recommend people do not use this company. Also if you have a claim good luck getting it resolved.
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Customer service
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Ive been with this company for over a year. I was involved in a hit and run accident at 3 am Saturday morning. I called Elephant to report the accident and request roadside. My claim was never taken at that time. Roadside never picked up. Fast forward to 9 a.m Sat...
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1.6
#1156020
How about we all come together and File a class action lawsuit.. I believe if we all come together and File a lawsuit we can make a dramatic change even if it means shutting this company down... Peacejah25@gmail.com is my email.. There are so many people fighting this...
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miss.patty.tx_18
miss.patty.tx_18

I was lied to numerous times. Then when I cancelled them they still withdrew my money. After them telling me I didn't owe anything. Fighting to Get my money back.

Anonymous
RitaH

Im down. Hazysin@gmail.com

#1155835
Its already hard living with multiple sclerosis.. now dealing with this issuse with Elephant auto insurance. I was in a really bad accident October 25th 2017. On the day of the accident I reached out to elephant auto insurance Coming to find out my assurance was...
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1.0
#1151688
I have had the worst experience with Elephant Auto in the last 30 Days. My auto insurance was up for renewal within the last 30 days. During that period I received 3 letters stating the renewal cost; now keep in mind nothing had changed since my initial enrollment; I...
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miss.patty.tx_18
miss.patty.tx_18

I to am going through this about refund. I cancelled my policy and was told that I didn't owe anything else and this morning the had withdrew $250.00 from my bank. They refusi...

1.0
I didn't like
  • Deceptive practices- stolen money
#1142361
I was with this insurance company for ( 4) years with no accidents. On the 5th year a car it me and I called my insurance to report the claim. The agent Mr. Weikel claimed he could not honor my policy because I told him I had two home address. Bull crap. They knew I...
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Anonymous
Karlos

Elephant are indeed truly awfulI made the mistake of being insured with these cretinsI won't be repeating this mistake

1.3
#1129985
When I initially switched, it was to save money. I spent more time trying to get proof of insurance, fight multiple automatic debits, etc. My policy was originally written 8/9 but has an effective date of 8/23; which I was told was for “processing”. Then they tried to...
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1.0
#1117219
I called on the 28 of September at 6:00 p.m. to find out about the claim on my daughter's accident on the 22 of September around 7:40 p.m. and ge was very in a hurry and very cold in communication. Was not friendly and gave me only a brief description of the outcome of...
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4.1
#1107732