Elephant Insurance ServicesComplaints and Reviews

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1.4 Based on 68 reviews
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  • Customers like
    • Price 2
    • Nothing from the person in customer service 2
    • Setup process and original pricing given for the policy 1
  • Customers don't like
    • Customer service 6
    • Horrible customer service 5
    • Representatives 5
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I cancelled my insurance from Virginia cause i moved to Missouri.They dont offer that insurance here.It WAS SUPPOSED TO BE CANCELLED IN AUGUST 2016 BUT I GOT A STATEMENT ON SEPT. 17 2016 STATING 119.34 WAS TAKEN FROM MY ACCOUNT TO WHICH I COULDNT PAY MY OTHER BILLS.I CALLED THE CARD COMPANY AND ELEPHANT TOOK MY MONEY FOR NO REASON.I GOT OTHER INSURANCE.I WANT MY MONEY BACK OR IM GETTING A LAWYER.

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This is the worst company ever. If i knew that they were this bad i never would of gotten insurance with them! The claims adjuster is a ***....The company has attitudes and they don't call you back when you call them on your claim! I don't recommend them for insurance period Shannon Giddeons id's rude she was rude to the car lot and to me! I will never get insurance here again!!

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Last month, I checked a company that did several quotes at one time and I got a great quote from this company. This morning I was checking the quote and someone called to see if I had any questions, and a guy got on the phone to see if I was ready to continue the process and I said, not now. About 2:00, I was on my lunch break and I got Karen on the phone. Even though, my information she verified all of my information. She kept asking me... Read more

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Horrible company! I was with them for 5 years and had full coverage from the time my vehicle was brand new. No accidents, tickets or claims in 5 years. A hail storm hit my car and they deemed my car a total loss and only paid me half of what my car was worth. They told me to send in sale prices for same make/model car with same year and comparable mileage but then deemed those not worthy. My car was worth approx $11000 but they only offered me... Read more

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Their insured hit my husbands trailer and they offered a fraction of what the trailer they state the amount was derived from the amount we paid and a 5% a year depreciation, which from our investigation is not correct. They will not forward his call to a supervisor, nor will one call us back. My husband stated he would file a small claims suit and they were not allowed to give their insured's address, which I understand. They also would not... Read more

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Its my advice to everyone don't do any kind of business with cheap and pathetic company. once you have a time to claim they put you down.very very bad experience with this company.I WAS ON THE ROAD FOR HOUR AND HALF AND THEY WERE TELLING ME TO WAIT FURTHER.I DON'T KNOW WHAT THEY ARE GOING TO DO WITH CLAIM NOW.NEVER DO BUSINESS WITH THIS INSURANCE COMPANY. 1-THE HOLD TIME IS AT LEAST 15MINS 2-AGENTS ARE RUDE AND THEY HANG UP ON YOU IF THEY FEEL... Read more

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HORRIBLE INSURANCE ITS AUGUST 8TH I HAVE BEEN WAITING ON A REFUND SINCE JULY 19TH AND ALL I GET IS EXCUSES. THIS COMPANY SHOULD BE CLOSED DOWN DUE TO POOR CUSTOMER SERVICE......

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My bill was $82/month but i never paid that. I was charged hidden fee after hidden fee. My bill was due on the 1st. On the the 1st after 1:00am i would be charged $123.00 saying im late even though its still the exact same day. Then here comes the fees for everything but auto coverage. I DO NOT RECOMMEND ELEPHANT AUTO INSURANCE TO ANYONE.

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My mom is in a home. She emailed cancellation of insurance on car, since it was sold, before premium was due. They replied they couldn't cancel till they got a phone call. She did not have policy number but managed to talk to someone, still before premium was due. Now they won't give full monthly premium back. I have Power of Attorney and called them. They said they don't recognize POA. I offered to fax this document. After arguing, and... Read more

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