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I called and cancelled my policy with The Elephant on 05/02/2017 and was told nothing would be charged to my card I had on file. I got a notification that I was charged a fee after my policy had been cancelled. I spoke with supervisor Patrice (whom was very...
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1.0
I didn't like
  • Customer service and unapproved charges
#1042768
After having Elephant for a month, I received notice that their underwriter had discovered an error on my initial quote and due to an accident I had 3 years ago, the premium would go from $180 a month to $325 a month! The following month, I expected to have the new...
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1.0
#997668
My name is judith kline. I have had the worst svc ever with Elephant. Ive been lied to, no callbacks, no follow throughs, misinformed...right now i had a past claims was was not handled well and a current claims on a car that was totalled and a car pymnt due when i did...
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Anonymous
Anonymous

Currently having the same issues Judith. We are extremely disappointed. These people should not be in the business of customer service. Did you ever get your claim resolved?

2.1
#991858

Elephant Insurance Services Customer Care Review

Elephant Insurance Services
#1026886
1.0
This company is number 1 for bad customer service, jacking up rates after rated. I am moving my coverage after being lied to.
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Elephant Insurance Services Auto Claim Review

Elephant Insurance Services
#1010008
1.2
Well I got into a accident with a person who had elephant insurance and it was that persons fault. Well elephant insurance didn't pay all my medical bills and they didn't give me money for my things that broke in the wreck until 7 months later.
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Elephant Insurance Services Customer Care Review

Elephant Insurance Services
#988010
1.0
Horrible customer service from Mr. Anjanae Moore.
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Elephant Insurance Services Auto Claim Review

Elephant Insurance Services
#980099
1.0
Didn't wanna accept liability, after police report clearly stated they were liable for the wreck.
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Wrecked on Dec. 19 2016. Today is Jan. 15 2017. I was almost killed in wreck. My little 4 and 1/2 lb dog of 5 years died in front of me as she was thrown into dash by illtimed airbag deploy and her neck was broken. Elephant Insurance has still not paid me a dime or my...
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Anonymous
Anonymous

And you give them 4 stars why????

3.8
#991409
I'm only giving one star because it is the lowest I can give. I was in an accident with someone that had this company. They had the worst customer service. They failed to follow through with the claim and even told me they didn't know why they hadn't done anything on...
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Anonymous
Anonymous

Has it ever been resolved?

#988717
I signed up for auto and home insurance on 10/29/16. I found out last night 1/5/17 that my policy was cancelled. So far I have spent nearly an hour on the phone with no explanation....apparently I am at the mercy of an adjuster who doesn't answer his phone or check...
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Anonymous
Anonymous

So glad I looked up the reviews because considering this company! All of their reviews are horrible so I will steer clear of this company! Thanks for the heads up

1.3
I liked
  • Thinking i was saving money on auto insurance
I didn't like
  • Irresponsible
  • Lack of communication
  • Horrible customer service
#986450
At a red light behind a tow truck who decides to back into me to somehow avoid a semi is what the driver tells me.. Anyway I call these insurance wizards not expecting much resolution since it was the weekend. When i did reach someone I was met with the same...
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1.3
#977357
Elephant Insurance is a terrible company. Never ever do a policy with them. They are ridiculous and they will overcharge you somehow. After you start the policy with them, they will contact you that underwriting found an issue with your history and increasing the...
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Anonymous
Ryan

I love Elephant Insurance. Its the lowest monthly payment I could find and I looked with all the major companies. If they increased your rate it is because you failed to discl...

So I switched to elephant and I wish I had not. Like four days later I hit a pole. My fault my mistake. Reported claim. The guy Alex treated me like it was an inconvenience that this happened. He said he had to investigate to make sure the car had no damage before that...
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I suffered a stroke in August after traveling to see my new born grandchild I was in the hospital for a lengthy time came out and before I could get back home I had another mild stroke, I checked my email and saw that my insurance was past due and I had until the 23rd...
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#968599