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I was with this insurance company for ( 4) years with no accidents. On the 5th year a car it me and I called my insurance to report the claim. The agent Mr. Weikel claimed he could not honor my policy because I told him I had two home address. Bull crap. They knew I...
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1.3
#1129985
When I initially switched, it was to save money. I spent more time trying to get proof of insurance, fight multiple automatic debits, etc. My policy was originally written 8/9 but has an effective date of 8/23; which I was told was for “processing”. Then they tried to...
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1.0
#1117219
I called on the 28 of September at 6:00 p.m. to find out about the claim on my daughter's accident on the 22 of September around 7:40 p.m. and ge was very in a hurry and very cold in communication. Was not friendly and gave me only a brief description of the outcome of...
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4.1
#1107732
Elephant Insurance Services - You suckes
1/1

Elephant Insurance Services - You suckes

Elephant Insurance Services
#1102536
1.1
Details
Elphent you are the worst insurance company i can say. My name is tuerdi had accident 22 August. Until now I didn't get help from you people as I pay 96 dollars each month. I wasn't donating it I was paying you people to do your job. Answer my calls and emails. Responsible person also your Clint dosent mean you egnore me.
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Elephant Insurance Services - Horrible

Elephant Insurance Services
#1082933
2.4
Details
As far as the price of the insurance is pretty good but customer service SUCKS!! When I was having issues with my old car and I'd call for roadside assistance it's seems like EVERY person I talked to had a very bad attitude. They will get smart and have a really bad vibe. Since I was insured with I spoke with ONLY one person who was actually nice to me...LITERALLY.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Elephant Insurance Services - Adjusters not returning calls.

Elephant Insurance Services
#1073662
1.0
Details
No one to handle problem when adjuster went on vacation. Called several times and claims adjuster did not reply. Also sent emails and received no reply. This company is the poorest managed company in customer service. I highly recommend people do not use this company. Also if you have a claim good luck getting it resolved.
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Elephant Insurance Services Customer Care Review

Elephant Insurance Services
#1026886
1.0
Details
This company is number 1 for bad customer service, jacking up rates after rated. I am moving my coverage after being lied to.
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Diversity of Products or Services
Setup Insurance for my 18 yr old daughter, was give various quotes none were the same, paid a down payment of 400, and was told payments were going to be abt 220, well that changed when they said we had a lapse of coverage(which we didnt) she had been under my...
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1.0
#1080587
My car is totaled be their client rearended me at a stop light shoveling me 20ft into my bf motorcycle. Broke both of our cell phones and totaled my car, damaged his bike bad and I was hurt... Still fighting with them and they said they don't have to cover my rental...
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#1080360
They have been my insurance provider for some time. I am currently trying to discontinue service. On their website, there is no option to do this...or even contact anyone in the company. Attempts to pay a day late (calling customer service) , they basically told me "...
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#1071549
bought policy for daughter put my card on file for auto payments to be taken from. 3 months later, when windshield got shattered, daughter called to make a claim daughter was told he policy was cancelled for non-payment!!! There was over payment in one month,...
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Anonymous
Mike snyder

I had the same same problem cancelled my policy with no notification what so everOne of there insurers was drunk ran into my wife setting still in traffic. Denied the man had ...

1.0
#1070342
I was excited about saving on my car insurance, and did save considerably before I had an accident. This was this first accident I have had in over 20 years. After this accident, my premiums more than doubled which is evidently to penalize you for having an accident...
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1.0
I liked
  • Premium when i began my policy
I didn't like
  • Significant premium hike following just one claim
#1067415
I called and cancelled my policy with The Elephant on 05/02/2017 and was told nothing would be charged to my card I had on file. I got a notification that I was charged a fee after my policy had been cancelled. I spoke with supervisor Patrice (whom was very...
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Anonymous
*** Nixon

What you can do is call your credit card company or the bank if a debit card and declare a fraudulent and unapproved transaction. You have rights. The Credit Card company will...

1.0
I didn't like
  • Customer service and unapproved charges
#1042768
After having Elephant for a month, I received notice that their underwriter had discovered an error on my initial quote and due to an accident I had 3 years ago, the premium would go from $180 a month to $325 a month! The following month, I expected to have the new...
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1.0
#997668