Elephant Insurance ServicesComplaints and Reviews

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1.4 Based on 67 reviews
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  • Customers like
    • Price 2
    • Nothing from the person in customer service 2
    • Setup process and original pricing given for the policy 1
  • Customers don't like
    • Customer service 6
    • Horrible customer service 5
    • Representatives 5
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Horrible company! I was with them for 5 years and had full coverage from the time my vehicle was brand new. No accidents, tickets or claims in 5 years. A hail storm hit my car and they deemed my car a total loss and only paid me half of what my car was worth. They told me to send in sale prices for same make/model car with same year and comparable mileage but then deemed those not worthy. My car was worth approx $11000 but they only offered me... Read more

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Their insured hit my husbands trailer and they offered a fraction of what the trailer they state the amount was derived from the amount we paid and a 5% a year depreciation, which from our investigation is not correct. They will not forward his call to a supervisor, nor will one call us back. My husband stated he would file a small claims suit and they were not allowed to give their insured's address, which I understand. They also would not... Read more

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Its my advice to everyone don't do any kind of business with cheap and pathetic company. once you have a time to claim they put you down.very very bad experience with this company.I WAS ON THE ROAD FOR HOUR AND HALF AND THEY WERE TELLING ME TO WAIT FURTHER.I DON'T KNOW WHAT THEY ARE GOING TO DO WITH CLAIM NOW.NEVER DO BUSINESS WITH THIS INSURANCE COMPANY. 1-THE HOLD TIME IS AT LEAST 15MINS 2-AGENTS ARE RUDE AND THEY HANG UP ON YOU IF THEY FEEL... Read more

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HORRIBLE INSURANCE ITS AUGUST 8TH I HAVE BEEN WAITING ON A REFUND SINCE JULY 19TH AND ALL I GET IS EXCUSES. THIS COMPANY SHOULD BE CLOSED DOWN DUE TO POOR CUSTOMER SERVICE......

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My bill was $82/month but i never paid that. I was charged hidden fee after hidden fee. My bill was due on the 1st. On the the 1st after 1:00am i would be charged $123.00 saying im late even though its still the exact same day. Then here comes the fees for everything but auto coverage. I DO NOT RECOMMEND ELEPHANT AUTO INSURANCE TO ANYONE.

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My mom is in a home. She emailed cancellation of insurance on car, since it was sold, before premium was due. They replied they couldn't cancel till they got a phone call. She did not have policy number but managed to talk to someone, still before premium was due. Now they won't give full monthly premium back. I have Power of Attorney and called them. They said they don't recognize POA. I offered to fax this document. After arguing, and... Read more

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I will never use them again this is the second time.they lost my paper work.went through to a lot of change done with it.you call its hard to get through to them. Read more

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On May 27th, I had to file a claim due to my 2014 Equinox being struck by lightening while on my way to work during a bad storm. Once the dealership ran the diagnostic on my car and determined i wasn't full of *** about the lightening (seeing as how I was in the car while it happened) Elephant Ins. began the process to determine if the car was repairable or a total loss, it melted and fried all modules and wiring under the hood. They sent an... Read more

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I reported a claim and I have to call them EACH time for updates this is the worst insurance ever for customer sevice

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